Returns
Sophia's Style No Hassle Returns
Customer Satisfaction First: We prioritize making you happy and stand behind our products and services. We believe in fair and reasonable treatment for both our customers and us.
Here is our current return policy effective January 16, 2024:
Return Timeline:
- Initiation: Start your return within 7 days of delivery.
- Shipping Back: Return items within 7 days of return approval.
How to Return:
- Click here to initiate your return.
- Await approval and instructions from our customer service team.
- Items MUST be sent back within 7 days of approval.
Shipping Costs:
- Original shipping costs are non-refundable.
- Customers bear the return shipping costs.
Return Conditions:
- Include your order number and full name in the return package.
- Items must be unworn, unwashed, with all tags attached.
- Shoes should be in original, undamaged boxes.
- Please note: We will not accept returns if the shoe box is damaged or not included. Do not write on the box or modify the box in any way. Do not place tape or shipping labels directly onto the shoebox.
Non-Returnable Items:
- Halloween costumes, hair accessories, women's clothing, undergarments, swimsuits, accessories.
- Final Sale items are non-returnable.
Special Occasion Items: Including First Communion, Flower Girl, Christmas, Easter, Wedding, Pageant, Baptism, Baptismal, Christening, Quinceañera and boys suits are considered to be Special Occasion Items are subject to a 15% restocking fee or may be exchanged for a store credit equal to the original purchase price minus $10 in shipping costs if all Return Conditions are met.
Refund Process: Expect refunds within 5-7 business days after we receive your return.
Contact Us: For any questions or if unsure about your return's eligibility, please contact our customer service.
Any items returned to us that do not meet these criteria MAY be eligible for a partial refund or store credit only. If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department.
To submit a return request, click here.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
INTERNATIONAL ORDERS
At SophiasStyle.com, we understand that there is a high demand for our children's clothing apparel store in Canada, and we are pleased to offer shipping again to our valued Canadian customers.
However, we want to be transparent and upfront about our return policy for Canadian orders. We regret to inform our Canadian customers that we do not accept returns from Canada due to the high cost of return shipping to the United States.
Additionally, we want our customers to be aware that any duties and taxes incurred as a result of their purchase are the sole responsibility of the customer.
