Frequently Asked Questions

DO YOU OFFER FREE SHIPPING?

Free shipping is available on orders over $99. 

Our Flat Rate Standard Ground Shipping is $5.99 for all other orders.

Processing time: no matter what shipping method you choose, your order will automatically be shipped within 1-4 business days.

*Some items require additional processing time, this will be noted in item's Full Description.

DOMESTIC TRANSIT TIME

We ship Monday- Friday. We do not ship Saturdays, Sundays or Federal Holidays. (We define Monday - Friday as business days).

Standard Flat Rate Shipping, on average, takes 5-7 business days for delivery. USPS states to allow up to 15 days for delivery in some instances.

Shipping Expedited Service, on average, takes 3-5 business days for delivery. USPS states to allow up to 15 days for delivery in some instances.

Please note:

  • We are not responsible for delivery delays due to severe weather, natural disasters or strikes, and some of our carriers may experience delays during the holiday season.
  • Any unclaimed or refused packages that are retuned back to us by USPS will be subjected to 15% restocking fee and shipping charges are nonrefundable.
  • Any packages that are returned back to us due to customers entering their wrong shipping address will be subjected to 15% restocking fee and shipping charges are non-refundable.
  • We are not responsible for lost or stolen packages. Once a package has been delivered to the address provided by the customer, it is the customer's responsibility to ensure the package is retrieved in a timely manner. If a package is marked as delivered but the customer has not received it, they should contact the shipping carrier to file a claim. We are not able to replace or refund orders that have been marked as delivered

 

DOMESTIC TRACKING

When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link below which correspond with the shipping method listed in your email:

Track USPS shipments at www.usps.com

 

HOW CAN I FIND SIZE INFORMATION?

Finding the right size isn't always easy. Our size charts provide a helping hand and offer a guide for sizing of clothing and shoes. Please be aware that garment sizing varies from brand to brand. 

WHAT IS YOUR RETURN POLICY?

FAQs on Sophia's Style Return Policy

Our full return policy can be found using this link: https://sophiasstyle.com/pages/returns

Q: What is your approach to handling returns?
A: At Sophia's Style, customer satisfaction is our priority. We strive to handle each return fairly and reasonably, aiming to make our customers happy.

Q: What is the timeline for initiating and completing a return?
A: You must initiate a return within 7 days of delivery and return the items within 7 days of getting return approval.

Q: Are there any items that cannot be returned?
A: Yes, face masks, items marked FINAL SALE, hair accessories, women's clothing, undergarments, swimsuits, and accessories are not eligible for return.

Q: What about special occasion items?
A: Special occasion items such as First Communion, Flower Girl dresses, etc., have a 15% restocking fee. Alternatively, they can be exchanged for store credit minus shipping costs, provided all return conditions are met.

Q: What conditions must be met for a full refund?
A: Items should be unworn, unwashed, with tags attached. Shoes must be in their original box, which should not be damaged or modified.

Q: How does the refund process work for international orders?
A: Unfortunately, we do not accept returns from Canada due to high shipping costs. Duties and taxes incurred are the customer's responsibility.

Q: When can I expect my refund?
A: Refunds are typically processed within 5-7 business days of receiving the return.

View our full return policy here.

HOW DO I CONTACT CUSTOMER SERVICE?

Contact Us Email: help@sophiasstyle.com
Customer Service Hours: Monday - Friday: 8:00am to 4:00pm CST

Spring-Sale

Sophia's Style Inc. Spring Sale Sweepstakes Official Rules:

Eligibility: This sweepstakes is open to all individuals who are at least 18 years old at the time of entry. Employees of Sophia's Style Inc. and their immediate family members are not eligible to participate. This sweepstakes is subject to federal, state, and local laws and regulations and is void where prohibited by law.

Sponsor: The sweepstakes is sponsored by Sophia's Style Inc. located at 8 The Green Ste A, Dover, DE 19901.

Agreement to Rules: By participating, the Contestant (“You”) agree to be fully unconditionally bound by these rules, and You represent and warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of Sophia's Style Inc. as final and binding as it relates to the content of this sweepstakes.

Sweepstakes Entry Period: Entries will be accepted online starting on March 17, 2024, and ending March 31, 2024. All online entries must be received by March 31, 2024, at 11:59 PM EST.

How to Enter: The sweepstakes must be entered by submitting an entry using the online form above. The entry must fulfill all sweepstakes requirements, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Sophia's Style Inc. You may enter only once, and You must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules.

Prizes: The Winner(s) of the Sweepstakes (the “Winner”) will receive a $317 gift card for SophiasStyle.com. Actual/appraised value may differ at the time of prize award. The specifics of the prize shall be solely determined by Sophia's Style Inc. No cash or other prize substitution shall be permitted except at Sophia's Style Inc.'s discretion. The prize is nontransferable. Any and all prize-related expenses, including without limitation any and all federal, state, and/or local taxes, shall be the sole responsibility of the Winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by Winner is permitted.

Odds: The odds of winning depend on the number of eligible entries received.

Winner Selection and Notification: Winner will be selected by a random drawing under the supervision of Sophia's Style Inc. Winner will be notified by email by April 15, 2024. Sophia's Style Inc. shall have no liability for Winner’s failure to receive notices due to spam, junk e-mail, or other security settings or for Winner’s provision of incorrect or otherwise non-functioning contact information. If Winner cannot be contacted, is ineligible, fails to claim the prize within 30 days from the time award notification was sent, or fails to timely return a completed and executed declaration and release as required, the prize may be forfeited and an alternate Winner selected. Receipt by Winner of the prize offered in this Sweepstakes is conditioned upon compliance with any and all federal, state, and local laws and regulations.

Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on Sophia's Style Inc.'s website.

Sponsor’s Rights: Sophia's Style Inc. reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Sweepstakes should a virus, bug, non-authorized human intervention, fraud, or other cause beyond Sophia's Style Inc.'s control corrupt or affect the administration, security, fairness, or proper conduct of the Sweepstakes.

Limitation of Liability: By entering, You agree to release and hold harmless Sophia's Style Inc. and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries.