We will accept returns on items within 30 days of arrival to you as documented by the postal carrier. Original shipping will not be refunded. Return shipping cost is assumed by the customer. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.

Please note that all hair accessories, women's clothing, undergarments, swimsuits, and accessories cannot be returned. Please note that due to necessary health and safety precautions, all face masks are final sale.  These masks are Non-Refundable And Non-Returnable.

In addition, all items marked SALE are not eligible for return under any circumstances.

To ensure that you will receive a full product refund, please only return items that meet the following criteria:

• Items are unworn
• Items are unwashed
• All tags are still attached
• Items are sent back to us within 30 days of arrival to you as documented by the postal carrier
• On International orders, all applicable duties/ taxes have been paid
• Shoes must be unworn and returned in the original box. Please note: We will not accept returns if the shoe box is damaged or not included. Do not place tape or shipping labels directly onto the shoebox.

Any items returned to us that do not meet these criteria will be eligible for a partial refund or store credit only. If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department.

Refunds will be processed in the order in which they are received, within 5-7 business days

 We will not charge a restocking fee for returning one item only. 

Returning two or more Special Occasion dresses and/or boys’ suits will all be subject to a 15% restocking fee.

**Exception: All Triumph Dress item cancellations/returns will incur a 15% restocking fee.

First Communion, Flower Girl, Christmas, Easter, Wedding, Pageant, Baptism, Baptismal, Christening, Quinceañera and boys suits are considered to be Special Occasion Items.

To submit a return request, click here.

1. Log in to your account:

1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   
3. Go back to the online store, and then enter a six-digit verification code.
   

2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

INTERNATIONAL ORDERS

At SophiasStyle.com, we understand that there is a high demand for our children's clothing apparel store in Canada, and we are pleased to offer shipping again to our valued Canadian customers.

However, we want to be transparent and upfront about our return policy for Canadian orders. We regret to inform our Canadian customers that we do not accept returns from Canada due to the high cost of return shipping to the United States.

Additionally, we want our customers to be aware that any duties and taxes incurred as a result of their purchase are the sole responsibility of the customer.