If we wait until we receive the return item to complete a traditional exchange, we cannot guarantee that the new item you want will still be in stock. Rather, we encourage you to purchase the new item in the size that works best for you and we will reimburse your account as soon as we receive the returned item. This ensures that the new item you want is in stock.


We ship Monday through Friday with the exception of Federal Holidays. Standard Flat Rate Shipping: 5-7 business days for delivery, allowing up to 11 business days. Shipping Expedited Service: 3-5 business days for delivery, allowing up to 11 business days. Shipping Next Day Air Saver is guaranteed 2 business day delivery after order begins shipment. Items will ship within 2-4 business days of the order being placed by 10am EST.

Domestic Tracking

When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link below which corresponds with the shipping method listed in your email.

Track USPS shipments at Track Standard UPS shipments at Track FedEx shipments at

INTERNATIONAL TRANSIT TIME We ship International Airmail. For faster delivery, you may choose to ship via Global Express Mail. Please note your government’s Customs may hold your package up to 8 weeks. Shipping Standard International: 15-30 business days for delivery Shipping Global Express Airmail: 2-4 business days for delivery

INTERNATIONAL TRACKING Shipping Global Airmail, your package can be tracked within the United States at the website listed below. However, once a package leaves the United States it can no longer be tracked. If tracking is important, we encourage you to ship via our Global Express Mail option. You may view delivery details and status for USPS shipments at

INTERNATIONAL DUTIES / TAXES We are required by law to accurately list the contents and price of your purchases. Your purchases may be subject to duties and or taxes. You, the buyer, are responsible for any duties, taxes and customs changes. In case of returns, shipping and duties/taxes are not refundable.

What are the accepted payment methods?

Our secured checkout system accepts the following methods of payment: Paypal
Credit Card: MC / VISA / AMEX /
Amazon Payment

Why is my credit card declined?

In almost all instances credit cards are declined because of an AVS mismatch error. This simply means that the U.S credit card processing company was unable to verify your billing address. This security precaution is put in place to protect card holders from credit card fraud.
How to fix this:
A very safe and effective way to avoid these issues is to select PayPal during the checkout process rather than a credit card. PayPal is completely safe and is the largest online payment method in the world.

Can I cancel an order?

We will make every effort to honor your request to cancel an order after it has been submitted. However, once the submit button has been clicked, the order will begin processing, and we cannot guarantee that we will be able to stop it as most orders are processed automatically.

Do you have any additional sizes or styles in stock?

Everything we have in stock can be found on our website: All available sizes for an item will appear in the size drop down menu.

Why do some styles only have even sizes?

Some brands only choose to make even sizes for their styles. We usually recommend you pick the bigger size and have the item tailored locally for a perfect fit.

Can I return Sale Items?

We do not accept returns of final sale markdown items (items with Sale Price).


Encontrar el tamaño correcto no siempre es fácil. Nuestras tablas de tallas brindan ayuda y ofrecen una guía para las tallas de ropa y zapatos. Tenga en cuenta que el tamaño de la prenda varía de una marca a otra.


Contáctenos Correo electrónico:
Buzón de voz 24/7 (respuesta en 24 horas hábiles y por orden de recepción).
Horario de atención al cliente: Lunes - Viernes: 8:00 am a 4:00 pm EST
El estilo de Sofía