Frequently Asked Questions

DO YOU OFFER FREE SHIPPING?

Free shipping is available on Domestic U.S. orders over $99. 

Our Flat Rate Standard Ground Shipping is $8.99 for all other orders.

Processing time: no matter what shipping method you choose, your order will automatically be shipped within 1-4 business days.

*Some items require additional processing time, this will be noted in item's Full Description.

U.S. DOMESTIC TRANSIT TIME

We ship Monday- Friday. We do not ship Saturdays, Sundays or Federal Holidays. (We define Monday - Friday as business days).

Standard Flat Rate Shipping, on average, takes 5-7 business days for delivery. USPS states to allow up to 15 days for delivery in some instances.

Shipping Expedited Service, on average, takes 3-5 business days for delivery. USPS states to allow up to 15 days for delivery in some instances.

Please note:

  • We are not responsible for delivery delays due to severe weather, natural disasters or strikes, and some of our carriers may experience delays during the holiday season.
  • Any unclaimed or refused packages that are retuned back to us by USPS will be subjected to 15% restocking fee and shipping charges are nonrefundable.
  • Any packages that are returned back to us due to customers entering their wrong shipping address will be subjected to 15% restocking fee and shipping charges are non-refundable.
  • We are not responsible for lost or stolen packages. Once a package has been delivered to the address provided by the customer, it is the customer's responsibility to ensure the package is retrieved in a timely manner. If a package is marked as delivered but the customer has not received it, they should contact the shipping carrier to file a claim. We are not able to replace or refund orders that have been marked as delivered

 

DOMESTIC TRACKING

When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link below which correspond with the shipping method listed in your email:

Track USPS shipments at www.usps.com

 

SHIPPING TO CANADA AND INTERNATIONAL ORDERS

We proudly ship to Canada and select international destinations. Please note that additional duties, taxes, or customs fees may apply upon delivery. These charges are determined by your country’s regulations and are the responsibility of the customer. Sophia’s Style is not responsible for any additional import fees.

Availability varies by product and will be  shown at checkout. Shipping will generally be done via USPS or the vendor carrier of choice and your package may take longer to arrive.

 

PACKAGE PROTECTION

Sophia’s Style offers optional shipping protection to cover eligible retail purchases against loss or damage that occurs during transit. By opting in to this protection, you agree to the following terms and conditions.

To make a claim for a missing or damaged package use our contact us page. 

Shipping protection is a customer service benefit, not an insurance policy. Sophia’s Style is not a licensed insurer. This protection is offered at our discretion and does not replace coverage offered by carriers or third-party insurers.


1. Coverage Limits

  • The maximum reimbursement is the purchase price paid for the item (excluding tax and shipping).
  • Reimbursement may be issued as a refund, store credit, or product replacement, at Sophia’s Style’s sole discretion.

2. Covered Events

This protection covers:

  • Loss of the shipment during transit
  • Damage to the item or packaging that affects the usability or integrity of the product

3. Exclusions

Shipping protection does not cover:

  • Packages marked as “Delivered” without valid evidence of theft or carrier error
  • Shipments with incomplete or incorrect address details provided by the customer
  • Cosmetic damage (e.g., minor dents, creases) that does not affect use
  • Items lost or damaged due to:
    • Natural disasters
    • Customs seizures
    • War or civil unrest
    • Carrier delays
  • Gift cards or perishable items

4. Customer Responsibilities

To be eligible for reimbursement:

  • You must report loss or damage:
    • Within 30 days of the shipping label creation date
    • Within 48 hours of carrier delivery scan (if marked “Delivered” but not received)
You must provide the following via our contact us page:
  • Proof of purchase (e.g., order confirmation)
  • A written statement describing the issue
  • For damage claims: clear photos of the product and packaging

 


5. Claims Processing

  • Sophia’s Style may contact the carrier and/or request further information before issuing reimbursement.
  • We reserve the right to deny claims due to insufficient documentation or suspected fraud.
  • Claims marked as "Delivered" must include evidence of misdelivery, theft, or carrier error, such as a police report, video footage, or carrier acknowledgment.

6. No Double Recovery

By submitting a claim, you agree not to file a duplicate claim for the same issue with the shipping carrier or any other insurance provider.


7. Final & Non-Negotiable

All decisions made by Sophia’s Style regarding claims are final. Compensation is limited to one-time reimbursement per incident.


8. Policy Updates

Sophia’s Style may revise these terms at any time. The version in effect at the time of your order applies to any related claims.


For questions or to initiate a claim, please contact us within the required time window.

 

HOW CAN I FIND SIZE INFORMATION?

Finding the right size isn't always easy. Our size charts provide a helping hand and offer a guide for sizing of clothing and shoes. Please be aware that garment sizing varies from brand to brand. 

WHAT IS YOUR RETURN POLICY?

FAQs on Sophia's Style Return Policy

Our full return policy can be found using this link: https://sophiasstyle.com/pages/returns

Q: What is your approach to handling returns?
A: At Sophia's Style, customer satisfaction is our priority. We strive to handle each return fairly and reasonably, aiming to make our customers happy.

Q: What is the timeline for initiating and completing a return?
A: You must initiate a return within 7 days of delivery and return the items within 7 days of getting return approval.

Q: Are there any items that cannot be returned?
A: Yes, face masks, items marked FINAL SALE, hair accessories, women's clothing, undergarments, swimsuits, and accessories are not eligible for return.

Q: What about special occasion items?
A: Special occasion items such as First Communion, Flower Girl dresses, etc., have a 15% restocking fee. Alternatively, they can be exchanged for store credit minus shipping costs, provided all return conditions are met.

Q: What conditions must be met for a full refund?
A: Items should be unworn, unwashed, with tags attached. Shoes must be in their original box, which should not be damaged or modified.

Q: How does the refund process work for international orders?
A: Unfortunately, we do not accept returns from Canada due to high shipping costs. Duties and taxes incurred are the customer's responsibility.

Q: When can I expect my refund?
A: Refunds are typically processed within 5-7 business days of receiving the return.

View our full return policy here.

HOW DO I CONTACT CUSTOMER SERVICE?

Contact Us Email: help@sophiasstyle.com
Customer Service Hours: Monday - Friday: 8:00am to 4:00pm CST

First Communion Essentials: From Attire to Insights

Welcome to the definitive source where elegance meets spirituality—your bespoke guide to First Communion essentials. As you and your little one step into a journey of faith and fashion, we've masterfully curated a collection that not only resonates with the soul but also speaks volumes of style. Dive into a realm where each piece is a blend of divine grace and contemporary chic.

Divine Ensembles for the Day

Explore our First Communion Dresses, a collection where each dress whispers tales of innocence and sophistication. Crafted with the finest fabrics and adorned with the subtlest embellishments, these gowns are designed to make your little angel the epitome of grace.

Inclusive Elegance

Our Plus Size First Communion Dresses ensure that beauty knows no bounds. Celebrating diversity with exquisite designs, we invite every child to find their perfect fit, promising comfort without compromising on style.

Dapper Suits for the Young Gentlemen

Witness elegance redefined with our Boys Communion Suits. From sleek modern cuts to timeless traditional styles, find the perfect ensemble that mirrors his budding personality, ready to shine on this momentous occasion.

Accents of Purity

Elevate the ensemble with our Communion Veils, Tiaras & Hair Accessories. Each piece is a testament to craftsmanship, designed to complement her gown with an air of regality and grace.

The Graceful Touch

Our selection of Communion Gloves offers the final touch of sophistication. Whether seeking a hint of tradition or a nod to modernity, these gloves are the quintessential accessory for the day.

Layers of Sophistication

Add a soft embrace with our Communion Shrugs & Boleros, blending warmth and elegance effortlessly. These pieces are the perfect overlay, offering a chic layer to her divine attire.

Steps of Elegance

Discover the Girls Communion Shoes and Boys Communion Shoes collections, where comfort dances with style. Each step is a journey towards faith, made in shoes that blend seamlessly with their outfits, ensuring they look as good as they feel.

Beyond the Aisle

Dive deeper into the essence of this sacred day with our insightful guide, Preparing for Your Child's First Communion: A Comprehensive Guide and Checklist for Parents. This exclusive feature transcends the tangible, offering wisdom and warmth as you navigate this spiritual passage.

Step into a world where faith meets fashion, tradition embraces trend, and every choice is a reflection of your child's unique journey. From the aisle to the afterparty, let our collections guide you through a First Communion that's as stylish as it is sacred. This isn't just about dressing for an occasion; it's about crafting memories in the chicest way possible.