Frequently Asked Questions
DO YOU OFFER FREE SHIPPING?
Free shipping is available on orders over $99.
Our Flat Rate Standard Ground Shipping is $7.99 for all other orders.
Processing time: no matter what shipping method you choose, your order will automatically be shipped within 1-4 business days.
*Some items require additional processing time, this will be noted in item's Full Description.
DOMESTIC TRANSIT TIME
We ship Monday- Friday. We do not ship Saturdays, Sundays or Federal Holidays. (We define Monday - Friday as business days).
Standard Flat Rate Shipping, on average, takes 5-7 business days for delivery. USPS states to allow up to 15 days for delivery in some instances.
Shipping Expedited Service, on average, takes 3-5 business days for delivery. USPS states to allow up to 15 days for delivery in some instances.
Please note:
- We are not responsible for delivery delays due to severe weather, natural disasters or strikes, and some of our carriers may experience delays during the holiday season.
- Any unclaimed or refused packages that are retuned back to us by USPS will be subjected to 15% restocking fee and shipping charges are nonrefundable.
- Any packages that are returned back to us due to customers entering their wrong shipping address will be subjected to 15% restocking fee and shipping charges are non-refundable.
- We are not responsible for lost or stolen packages. Once a package has been delivered to the address provided by the customer, it is the customer's responsibility to ensure the package is retrieved in a timely manner. If a package is marked as delivered but the customer has not received it, they should contact the shipping carrier to file a claim. We are not able to replace or refund orders that have been marked as delivered
DOMESTIC TRACKING
When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link below which correspond with the shipping method listed in your email:
Track USPS shipments at www.usps.com
HOW CAN I FIND SIZE INFORMATION?
WHAT IS YOUR RETURN POLICY?
FAQs on Sophia's Style Return Policy
Our full return policy can be found using this link: https://sophiasstyle.com/pages/returns
Q: What is your approach to handling returns?
A: At Sophia's Style, customer satisfaction is our priority. We strive to handle each return fairly and reasonably, aiming to make our customers happy.
Q: What is the timeline for initiating and completing a return?
A: You must initiate a return within 7 days of delivery and return the items within 7 days of getting return approval.
Q: Are there any items that cannot be returned?
A: Yes, face masks, items marked FINAL SALE, hair accessories, women's clothing, undergarments, swimsuits, and accessories are not eligible for return.
Q: What about special occasion items?
A: Special occasion items such as First Communion, Flower Girl dresses, etc., have a 15% restocking fee. Alternatively, they can be exchanged for store credit minus shipping costs, provided all return conditions are met.
Q: What conditions must be met for a full refund?
A: Items should be unworn, unwashed, with tags attached. Shoes must be in their original box, which should not be damaged or modified.
Q: How does the refund process work for international orders?
A: Unfortunately, we do not accept returns from Canada due to high shipping costs. Duties and taxes incurred are the customer's responsibility.
Q: When can I expect my refund?
A: Refunds are typically processed within 5-7 business days of receiving the return.
HOW DO I CONTACT CUSTOMER SERVICE?
Let customers speak for us
Dress seems well made out of a soft cloth. Fit was perfect for size ordered. Order was received within a week of being placed. Very satisfied!
Everything is a perfect 👌
Muy buena calidad en la tela
Love the good quality in the dresses
I purchased the dress for my granddaughter and she looks very festive wearing it.
Dress is even nicer in person, too sweet!
Bought this dress for an elementary school homecoming coronation and it was better than described! Our go to company for our little queen!
Very good
Fit our 9 year old (56" tall, normal build) perfectly. Covered shoulders, pretty and unpresuming pattern. Possibly a little too white (easy to stain, inappropriate for some situations), but worked great for us
My granddaughter looked Amazing! She felt pretty. It was age appropriate and flattering for a full figured 10 year old.
This shie is very cute and goes well with my daughter's lighter colored dresses. Usually I buy the same shoe in black and off-white, but I saw this and decided to change things up a little. I'm very glad I did. As for fit, the strap fits well around the ankle. It secures the shoe without being uncomfortable. I also like that although it's ballet-style, it is not flimsy - nice, sturdy sole like a traditional shoe but with a little pizazz.
Thank%20you%20for%20reaching%20out%20to%20me%20I%20have%20the%20event%202%20week%20%20from%20today.%20I%20will%20%20give%20you%20a%20response%20on%20how%20%20she%20loves%20%20wearing%20the%20dress%20.The%20dress%20is%20beautiful%20
I just received my daughters dress. It's so beautiful! We're finally getting married after being together for 10 yrs so I decided to spend a few extra dollars on my daughters dress. She will be 10 months old when wearing it and I ordered size 12. She is currently measuring in the 90% at 9 months on baby charts. It's going to fit her perfectly by then. This will not disappoint, the color is "Cinderella" blue 💙
Soooo cute exactly like the picture
First Communion Essentials: From Attire to Insights
Welcome to the definitive source where elegance meets spirituality—your bespoke guide to First Communion essentials. As you and your little one step into a journey of faith and fashion, we've masterfully curated a collection that not only resonates with the soul but also speaks volumes of style. Dive into a realm where each piece is a blend of divine grace and contemporary chic.
Divine Ensembles for the Day
Explore our First Communion Dresses, a collection where each dress whispers tales of innocence and sophistication. Crafted with the finest fabrics and adorned with the subtlest embellishments, these gowns are designed to make your little angel the epitome of grace.
Inclusive Elegance
Our Plus Size First Communion Dresses ensure that beauty knows no bounds. Celebrating diversity with exquisite designs, we invite every child to find their perfect fit, promising comfort without compromising on style.
Dapper Suits for the Young Gentlemen
Witness elegance redefined with our Boys Communion Suits. From sleek modern cuts to timeless traditional styles, find the perfect ensemble that mirrors his budding personality, ready to shine on this momentous occasion.
Accents of Purity
Elevate the ensemble with our Communion Veils, Tiaras & Hair Accessories. Each piece is a testament to craftsmanship, designed to complement her gown with an air of regality and grace.
The Graceful Touch
Our selection of Communion Gloves offers the final touch of sophistication. Whether seeking a hint of tradition or a nod to modernity, these gloves are the quintessential accessory for the day.
Layers of Sophistication
Add a soft embrace with our Communion Shrugs & Boleros, blending warmth and elegance effortlessly. These pieces are the perfect overlay, offering a chic layer to her divine attire.
Steps of Elegance
Discover the Girls Communion Shoes and Boys Communion Shoes collections, where comfort dances with style. Each step is a journey towards faith, made in shoes that blend seamlessly with their outfits, ensuring they look as good as they feel.
Beyond the Aisle
Dive deeper into the essence of this sacred day with our insightful guide, Preparing for Your Child's First Communion: A Comprehensive Guide and Checklist for Parents. This exclusive feature transcends the tangible, offering wisdom and warmth as you navigate this spiritual passage.
Step into a world where faith meets fashion, tradition embraces trend, and every choice is a reflection of your child's unique journey. From the aisle to the afterparty, let our collections guide you through a First Communion that's as stylish as it is sacred. This isn't just about dressing for an occasion; it's about crafting memories in the chicest way possible.
