Customer Service Hours: Monday - Friday: 8:00am to 4:00pm CST
NO HASSLE RETURNS AT SOPHIASSTYLE.COM
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy! We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers - our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. Orders received after that date will not be refunded and will be sent back after a shipping label is provided.
Please note that all hair accessories, women's clothing, undergarments, swimsuits, and accessories cannot be returned.
Please note that due to necessary health and safety precautions, all face masks are final sale. These masks are Non-Refundable And Non-Returnable.
In addition, all items marked FINAL SALE are not eligible for return under any circumstances.
To ensure that you will receive a full product refund, please only return items that meet the following criteria:
- Items are unworn
- Items are unwashed
- All tags are still attached
- Items are sent back to us within 30 days of arrival to you as documented by the postal carrier
- On International orders, all applicable duties/ taxes have been paid
- Shoes must be unworn and returned in the original box. Please note: We will not accept returns if the shoe box is damaged or not included. Do not place tape or shipping labels directly onto the shoebox.
Any items returned to us that do not meet these criteria will be eligible for a partial refund or store credit only. If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department.
Refunds will be processed in the order in which they are received, within 5-7 business days
We are charging 15% restocking fee on ALL special occasion Items.
First Communion, Flower Girl, Christmas, Easter, Wedding, Pageant, Baptism, Baptismal, Christening, Quinceañera and boys suits are considered to be Special Occasion Items.
If we wait until we receive the return item to complete a traditional exchange, we cannot guarantee that the new item you want will still be in stock. Rather, we encourage you to purchase the new item in the size that works best for you and we will reimburse your account as soon as we receive the returned item. This ensures that the new item you want is in stock.