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FAQ

CUSTOMER SERVICE

Contact Us Email: help@sophiasstyle.com or call us at 1-513-817-1130
Voicemail 24/7 (response within 24 business hours and by order of receipt).
Customer Service Hours: Monday - Friday: 8:00am to 4:00pm EST
Sophia's Style

SIZING

Finding the right size isn't always easy. Our size charts provide a helping hand and offer a guide for sizing of clothing and shoes. Please be aware that garment sizing varies from brand to brand.

NO HASSLE RETURNS AT SOPHIASSTYLE.COM

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy! We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers - our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, a return is provided at the current price on Sophia’s Style EGift Card.

We will accept returns on items within 30 days of arrival to you as documented by the postal carrier. Original shipping will not be refunded. Return shipping cost is assumed by the customer. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.

Please note that all women's clothing, undergarments, swimsuits, and accessories cannot be returned. In addition, all items marked FINAL SALE are not eligible for return under any circumstances.

To ensure that you will receive a full product refund, please only return items that meet the following criteria:

  • Items are unworn
  • Items are unwashed
  • All tags are still attached
  • Items are sent back to us within 30 days of arrival to you as documented by the postal carrier
  • On International orders, all applicable duties/ taxes have been paid
  • Shoes must be unworn and returned in the original box. Please note: We will not accept returns if the shoe box is damaged or not included. Do not place tape or shipping labels directly onto the shoebox.

    Refunds will be processed within 5 working days from receipt of the returned item.

    If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department.

    We will not charge a restocking fee for returning one item. Returning 2 or more Special Occasion dresses (Special Occasion, First Communion, Flower Girl, Christmas, Easter, Wedding, Pageant, Baptism, Baptismal, Christening, Quinceañera) and boys’ suits are subject to a 15% restocking fee.

    Returns must be shipped to:

    Sophias Style Boutique
    7811 L Street #202  Omaha, NE  68127

    CONTACT US

    EMAIL

    help@sophiasstyle.com

    PHONE

    1-513-817-1130

    VOICEMAIL

    Voicemail 24/7 (response within 24-48 hours and by order of receipt).

    OFFICE HOURS

    Monday - Friday: 8:00am to 4:00pm EST

     

     

     

     

    Exchanges

    If we wait until we receive the return item to complete a traditional exchange, we cannot guarantee that the new item you want will still be in stock. Rather, we encourage you to purchase the new item in the size that works best for you and we will reimburse your account as soon as we receive the returned item. This ensures that the new item you want is in stock.

    Shipping

    We ship Monday through Friday with the exception of Federal Holidays. Standard Flat Rate Shipping: 5-7 business days for delivery, allowing up to 11 business days. Shipping Expedited Service: 3-5 business days for delivery, allowing up to 11 business days. Shipping Next Day Air Saver is guaranteed 2 business day delivery after order begins shipment. Items will ship within 2-4 business days of the order being placed by 10am EST.

    Domestic Tracking

    When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link below which corresponds with the shipping method listed in your email.
    Track USPS shipments at https://www.usps.com/manage/
    Track Standard UPS shipments at www.ups.com/tracking
    Track FedEx shipments at www.FedEx.com
    INTERNATIONAL TRANSIT TIME
    We ship International Airmail. For faster delivery, you may choose to ship via Global Express Mail. Please note your government’s Customs may hold your package up to 8 weeks.
    Shipping Standard International: 15-30 business days for delivery
    Shipping Global Express Airmail: 2-4 business days for delivery
    INTERNATIONAL TRACKING
    Shipping Global Airmail, your package can be tracked within the United States at the website listed below. However, once a package leaves the United States it can no longer be tracked. If tracking is important, we encourage you to ship via our Global Express Mail option.
    You may view delivery details and status for USPS shipments at www.usps.com
    INTERNATIONAL DUTIES / TAXES
    We are required by law to accurately list the contents and price of your purchases. Your purchases may be subject to duties and or taxes. You, the buyer, are responsible for any duties, taxes and customs changes. In case of returns, shipping and duties/taxes are not refundable.

    What are the accepted payment methods?

    Our secured checkout system accepts the following methods of payment:
    Paypal
    Credit Card: MC / VISA / AMEX / DISC
    Amazon Payment

    Why is my credit card declined?

    In almost all instances credit cards are declined because of an AVS mismatch error. This simply means that the U.S credit card processing company was unable to verify your billing address. This security precaution is put in place to protect card holders from credit card fraud.
    How to fix this:
    A very safe and effective way to avoid these issues is to select PayPal during the checkout process rather than a credit card. PayPal is completely safe and is the largest online payment method in the world.

    Can I cancel an order?

    We will make every effort to honor your request to cancel an order after it has been submitted. However, once the submit button has been clicked, the order will begin processing, and we cannot guarantee that we will be able to stop it as most orders are processed automatically.

    Do you have any additional sizes or styles in stock?

    Everything we have in stock can be found on our website: www.SophiasStyle.com. All available sizes for an item will appear in the size drop down menu.

    Why do some styles only have even sizes?

    Some brands only choose to make even sizes for their styles. We usually recommend you pick the bigger size and have the item tailored locally for a perfect fit.

    Can I return Sale Items?

    We do not accept returns of final sale markdown items (items with Sale Price).

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    CHILDREN'S CLOTHES SIZE CHART

    Sophias Style Size Chart

    HOW TO MEASURE YOUR CHILD FOR CLOTHES?

    A. Chest Width: child's arms down, slip tape under arms and across chest and shoulder blades holding tape firm and level.

    B. Waist Measure: measure around the natural waistline.

    C. Hem Length: To see where the hem will fall on your child, measure down from the middle top of shoulder or waist line (as specified within the description).

    D. Hips/Seat: With child standing, measure around fullest point of the seat.

    E. Inseam: Measure pants that fit child well. Lay them flat with the front and back creased smooth. Measure along the inseam from crotch to bottom of leg hem. F. Torso Start by the neck at highest point of the shoulder, then measure down over chest through the crotch and continue up the back to the starting point.

    To ensure the perfect fit, we have included the exact measurements for some garments within the description. Please use guide below to measure your child.

    The garment measurement in the description should be about 1 inch larger than the actual measurement of your child.

    Please use the following general girls size charts to help determine sizing, however, keep in mind that due to variations between children, brands and styles, we cannot guarantee fit. We have found that height is a better indicator of size than weight.

    If in doubt you may wish to order up a size, as children will always grow!

    The below size charts are intended for reference only. Sizes can vary between brands. If you are unsure please contact our customer support and we will gladly assist.

     

    BABY SIZING CHART

    NEWBORNS

      Height Weight
    Preemie 10-18 in 0-5 lbs
    0 - 3 Months 19-23 in 4-11 lbs
    3 - 6 Months 24-26 in 12-15 lbs
    6 - 9 Months 27-28 in 16-18 lbs

    Shop Newborn Baby Clothes by Size:

    INFANTS

      Height Weight
    12 Months 29-30 in 19-20 lbs
    18 Months 31-32 in 21-23 lbs
    24 Months 33-35 in 24-28 lbs

    Shop Infant Baby Clothes by Size:

    TODDLERS

      Height Weight
    2T 33-35.5 in 24-28 lbs
    3T 36-38.5 in 28.5-32 lbs
    4T 39-41 in 33-36 lbs

    Shop Toddler Clothes by Size:

    KIDS SIZING CHART

    LITTLE BOYS & LITTLE GIRLS

      Height Weight
    4 (Small) 42-44 in 37-41 lbs
    5 (Medium) 45-47 in 42-46 lbs
    6 (Large) 48-49 in 47-53 lbs
    6x/7 (x-Large) 50-51 in 54-58 lbs

    Shop Kids Clothes by Size:

    BIG GIRLS

      Height Waist Bust Hips
    7 Small 51-52 in 23 in 26.5 in 31.5 in
    8 Small 53-54 in 23.5 in 27.5 in 29 in
    10 Medium 55-57 in 24.5 in 29 in 30.5 in
    12 Large 58-59 in 25.5 in 30.5 in 32.5 in
    14 Large 60-62 in 26.5 in 32 in 34.5 in
    16 x-Large 63-64 in 27.5 in 33.5 in 36.5 in

    Shop Big Girls Clothes by Size:

    PLUS-SIZE GIRLS

      Height Waist Bust Hips
    8.5 53-54 in 24.5 in 29 in 30.5 in
    10.5 55-57 in 27 in 30 in 31.5 in
    12.5 57-60 in 28 in 31 in 33 in
    14.5 60-62 in 30 in 33.5 in 36.5 in
    16.5 63-64 in 31 in 35.5 in 38.5 in
    18.5 64-65 in 32 in 37 in 41 in
    20.5 65-66 in 34 in 39 in 43 in

    Shop Plus-Size Girls Clothes by Size:

    BIG BOYS

      Height Waist Bust Hips
    8 Small 50-53 in 23.5 in 27 in 27.5 in
    10 Medium 54-57 in 25 in 28.5 in 29.5 in
    12 Medium 58-60 in 26 in 30 in 31.5 in
    14 Large 61-63 in 27 in 32 in 33.5 in
    16 Large 64-65 in 28 in 33.5 in 35.5 in
    18 x Large 65-66 in 29 in 35 in 37.5 in
    20 x Large 67-68 in 30 in 37 in 39.5 in

    Shop Big Boys Clothes by Size:

    NO HASSLE RETURNS AT SOPHIASSTYLE.COM

    We handle returns on a case-by-case basis with the ultimate objective of making our customers happy! We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers - our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, a return is provided at the current price on SophiasStyle.com.

    We will accept returns on items within 30 days of arrival to you as documented by the postal carrier. Original shipping will not be refunded. Return shipping cost is assumed by the customer. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.

    Please note that all women's clothing, undergarments, swimsuits, and accessories cannot be returned. In addition, all items marked FINAL SALE are not eligible for return under any circumstances.

    To ensure that you will receive a full product refund, please only return items that meet the following criteria:

    • Items are unworn
    • Items are unwashed
    • All tags are still attached
    • Items are sent back to us within 30 days of arrival to you as documented by the postal carrier
    • On International orders, all applicable duties/ taxes have been paid
    • Shoes must be unworn and returned in the original box. Please note: We will not accept returns if the shoe box is damaged or not included. Do not place tape or shipping labels directly onto the shoebox.

    Any items returned to us that do not meet these criteria will be eligible for a partial refund or store credit only. If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department.

    Refunds will be processed within 5 business days from receipt of the returned item.

    We will not charge a restocking fee for returning one item only. Returning two or more Special Occasion dresses and/or boys’ suits will all be subject to a 15% restocking fee.

    **Exception: All Triumph Dress item cancellations/returns will incur a 15% restocking fee.

    First Communion, Flower Girl, Christmas, Easter, Wedding, Pageant, Baptism, Baptismal, Christening, Quinceañera and boys suits are considered to be Special Occasion Items.

    Returns must be shipped to:

    Sophia's Style Boutique
    7811 L Street #202 Omaha, NE 68127 

    EXCHANGES

    If we wait until we receive the return item to complete a traditional exchange, we cannot guarantee that the new item you want will still be in stock. Rather, we encourage you to purchase the new item in the size that works best for you and we will reimburse your account as soon as we receive the returned item. This ensures that the new item you want is in stock.