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FREQUENTLY ASKED QUESTIONS

DO YOU OFFER FREE SHIPPING?

Free shipping is available on orders over $99. 

Our Flat Rate Standard Ground Shipping is $5.99 for all other orders.

Processing time: no matter what shipping method you choose, your order will automatically be shipped within 1-4 business days.

*Some items require additional processing time, this will be noted in item's Full Description.

DOMESTIC TRANSIT TIME

We ship Monday- Friday. We do not ship Saturdays, Sundays or Federal Holidays. (We define Monday - Friday as business days).

Standard Flat Rate Shipping, on average, takes 5-7 business days for delivery. USPS states to allow up to 15 days for delivery in some instances.

Shipping Expedited Service, on average, takes 3-5 business days for delivery. USPS states to allow up to 15 days for delivery in some instances.

Please note:

  • We are not responsible for delivery delays due to severe weather, natural disasters or strikes, and some of our carriers may experience delays during the holiday season.
  • Any unclaimed or refused packages that are retuned back to us by USPS will be subjected to 15% restocking fee and shipping charges are nonrefundable.
  • Any packages that are returned back to us due to customers entering their wrong shipping address will be subjected to 15% restocking fee and shipping charges are non-refundable.
  • We are not responsible for lost or stolen packages. Once a package has been delivered to the address provided by the customer, it is the customer's responsibility to ensure the package is retrieved in a timely manner. If a package is marked as delivered but the customer has not received it, they should contact the shipping carrier to file a claim. We are not able to replace or refund orders that have been marked as delivered

 

DOMESTIC TRACKING

When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link below which correspond with the shipping method listed in your email:

Track USPS shipments at www.usps.com

 

HOW CAN I FIND SIZE INFORMATION?

Finding the right size isn't always easy. Our size charts provide a helping hand and offer a guide for sizing of clothing and shoes. Please be aware that garment sizing varies from brand to brand. 

WHAT IS YOUR RETURN POLICY?

FAQs on Sophia's Style Return Policy

Our full return policy can be found using this link: https://sophiasstyle.com/pages/returns

Q: What is your approach to handling returns?
A: At Sophia's Style, customer satisfaction is our priority. We strive to handle each return fairly and reasonably, aiming to make our customers happy.

Q: What is the timeline for initiating and completing a return?
A: You must initiate a return within 7 days of delivery and return the items within 7 days of getting return approval.

Q: Are there any items that cannot be returned?
A: Yes, face masks, items marked FINAL SALE, hair accessories, women's clothing, undergarments, swimsuits, and accessories are not eligible for return.

Q: What about special occasion items?
A: Special occasion items such as First Communion, Flower Girl dresses, etc., have a 15% restocking fee. Alternatively, they can be exchanged for store credit minus shipping costs, provided all return conditions are met.

Q: What conditions must be met for a full refund?
A: Items should be unworn, unwashed, with tags attached. Shoes must be in their original box, which should not be damaged or modified.

Q: How does the refund process work for international orders?
A: Unfortunately, we do not accept returns from Canada due to high shipping costs. Duties and taxes incurred are the customer's responsibility.

Q: When can I expect my refund?
A: Refunds are typically processed within 5-7 business days of receiving the return.

View our full return policy here.

HOW DO I CONTACT CUSTOMER SERVICE?

Contact Us Email: help@sophiasstyle.com
Customer Service Hours: Monday - Friday: 8:00am to 4:00pm CST

Welcome to Sophia's Style