Free shipping is available on orders over $99. 

Our Flat Rate Standard Ground Shipping is $8.99 for all other orders.

Processing time: no matter what shipping method you choose, your order will automatically be shipped within 1-4 business days.

*Some items require additional processing time, this will be noted in item's Full Description.

DOMESTIC TRANSIT TIME

We ship Monday- Friday. We do not ship Saturdays, Sundays or Federal Holidays. (We define Monday - Friday as business days).

Standard Flat Rate Shipping, on average, takes 5-7 business days for delivery. USPS states to allow up to 15 days for delivery in some instances.

Shipping Expedited Service, on average, takes 3-5 business days for delivery. USPS states to allow up to 15 days for delivery in some instances.

Please note:

• We are not responsible for delivery delays due to severe weather, natural disasters or strikes, and some of our carriers may experience delays during the holiday season.
• Any unclaimed or refused packages that are retuned back to us by USPS will be subjected to 15% restocking fee and shipping charges are nonrefundable.
• Any packages that are returned back to us due to customers entering their wrong shipping address will be subjected to 15% restocking fee and shipping charges are non-refundable.
• We are not responsible for lost or stolen packages. Once a package has been delivered to the address provided by the customer, it is the customer's responsibility to ensure the package is retrieved in a timely manner. If a package is marked as delivered but the customer has not received it, they should contact the shipping carrier to file a claim. We are not able to replace or refund orders that have been marked as delivered

DOMESTIC TRACKING

When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link below which correspond with the shipping method listed in your email:

Track USPS shipments at www.usps.com

PACKAGE PROTECTION

Sophia’s Style offers optional shipping protection to cover eligible retail purchases against loss or damage that occurs during transit. By opting in to this protection, you agree to the following terms and conditions.

To make a claim for a missing or damaged package use our contact us page. 

Shipping protection is a customer service benefit, not an insurance policy. Sophia’s Style is not a licensed insurer. This protection is offered at our discretion and does not replace coverage offered by carriers or third-party insurers.

1. Coverage Limits

• The maximum reimbursement is the purchase price paid for the item (excluding tax and shipping).

• Reimbursement may be issued as a refund, store credit, or product replacement, at Sophia’s Style’s sole discretion.

2. Covered Events

This protection covers:

• Loss of the shipment during transit

• Damage to the item or packaging that affects the usability or integrity of the product

3. Exclusions

Shipping protection does not cover:

• Packages marked as “Delivered” without valid evidence of theft or carrier error

• Shipments with incomplete or incorrect address details provided by the customer

• Cosmetic damage (e.g., minor dents, creases) that does not affect use

• Items lost or damaged due to:

  • Natural disasters

  • Customs seizures

  • War or civil unrest

  • Carrier delays

Gift cards or perishable items

4. Customer Responsibilities

To be eligible for reimbursement:

• You must report loss or damage:

  • Within 30 days of the shipping label creation date

  • Within 48 hours of carrier delivery scan (if marked “Delivered” but not received)

• You must provide the following via our contact us page:

  • Proof of purchase (e.g., order confirmation)
  • A written statement describing the issue
  • For damage claims: clear photos of the product and packaging

   

5. Claims Processing

• Sophia’s Style may contact the carrier and/or request further information before issuing reimbursement.

• We reserve the right to deny claims due to insufficient documentation or suspected fraud.

• Claims marked as "Delivered" must include evidence of misdelivery, theft, or carrier error, such as a police report, video footage, or carrier acknowledgment.

6. No Double Recovery

By submitting a claim, you agree not to file a duplicate claim for the same issue with the shipping carrier or any other insurance provider.

7. Final & Non-Negotiable

All decisions made by Sophia’s Style regarding claims are final. Compensation is limited to one-time reimbursement per incident.

8. Policy Updates

Sophia’s Style may revise these terms at any time. The version in effect at the time of your order applies to any related claims.

For questions or to initiate a claim, please contact us within the required time window.